Privacy Policy
Privacy Policy
Effective Date: [18 June 2026]
Introduction
This Privacy Policy describes how StarFruits Technologies Private Limited and its affiliates (“StarFruits”, “we”, “our”, or “us”) collect, use, process, store, disclose, and protect personal information obtained through our website, mobile applications, software platforms, and related services (collectively referred to as the “Platform”).
StarFruits operates a digital ecosystem connecting Farmers, Vendors, Retailers, Wholesalers, Delivery Partners, and other stakeholders within the agricultural supply chain.
By accessing or using the Platform, registering an account, placing orders, listing products, or otherwise interacting with our services, you consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy and our Terms & Conditions.
If you do not agree with this Privacy Policy, please do not access or use our Platform.
Collection of Information
We collect information that you voluntarily provide as well as information generated through your use of our Platform.
Personal Information
The personal information we may collect includes:
- Full Name
- Mobile Number
- Email Address
- Profile Photograph
- Business Name
- Farm Name
- GST Number
- PAN Number
- Trade License Information
- Delivery Address
- Billing Address
- Government Identification Details (where required)
Business Information
For registered businesses, we may collect:
- Company Registration Details
- Business Category
- Product Listings
- Inventory Information
- Pricing Information
- Purchase and Sales Records
- Warehouse Information
Financial Information
Where applicable, we may collect:
- Bank Account Details
- UPI Details
- Settlement Information
- Transaction History
- Invoice Records
- Tax-related Information
StarFruits does not store complete debit card, credit card, net banking passwords, or payment gateway credentials.
Technical Information
When you use our Platform, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Login Information
- Device Identifiers
- App Usage Information
- Network Information
- Error Logs
Location Information
With your permission, we may collect:
- Real-time Location Data
- Approximate Location Data
- Delivery Tracking Information
Location data is primarily used for logistics management, delivery optimization, and service enhancement.
Use of Information
StarFruits uses collected information to:
- Create and manage user accounts
- Facilitate transactions across the supply chain
- Process orders and deliveries
- Verify identities and business registrations
- Manage payments and settlements
- Improve customer support services
- Monitor platform performance
- Prevent fraud and unauthorized activities
- Resolve disputes and complaints
- Comply with legal and regulatory requirements
- Send notifications, alerts, and service updates
- Conduct analytics and business intelligence activities
- Improve products, services, and user experience
We may also use information for internal research, reporting, and operational improvement purposes.
Information Sharing and Disclosure
StarFruits does not sell user personal information to third parties.
However, information may be shared in the following circumstances:
Within the StarFruits Ecosystem
Information may be shared among:
- Farmers
- Vendors
- Retailers
- Wholesalers
- Delivery Partners
to facilitate transactions, deliveries, and operational processes.
Service Providers
We may engage third-party service providers for:
- Payment Processing
- Cloud Hosting
- SMS Services
- Email Services
- Customer Support
- Logistics Operations
- Data Analytics
- Security Monitoring
Such service providers receive only the information necessary to perform their services.
Legal Requirements
We may disclose information if required:
- By applicable law
- Under court orders
- Government investigations
- Regulatory authorities
- To prevent fraud or criminal activity
- To protect the rights and safety of users and StarFruits
Cookies and Similar Technologies
The Platform uses cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Improve website functionality
- Analyze traffic patterns
- Enhance platform performance
Users may disable cookies through browser settings; however, certain features may not function properly.
Data Security
StarFruits implements reasonable administrative, technical, and organizational measures to protect personal information, including:
- SSL/TLS Encryption
- Secure Cloud Infrastructure
- Role-Based Access Controls
- Password Protection
- Data Backup Systems
- Activity Monitoring
- Security Audits
Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their login credentials.
Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain transaction records
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Prevent fraud and misuse
After the applicable retention period, information may be deleted, anonymized, or archived as required by law.
User Rights
Subject to applicable laws, users may:
- Access personal information
- Update account details
- Correct inaccurate information
- Request account deletion
- Withdraw consent
- Request information regarding data processing
- Object to certain processing activities
Requests may be submitted through our support channels.
Account Deletion and Data Removal
Users may request account deletion by contacting StarFruits support.
Account deletion requests may not be immediately processed where:
- Active orders exist
- Pending payments remain unsettled
- Legal obligations require retention
- Fraud investigations are ongoing
Certain records may continue to be retained as required under applicable laws.
Third-Party Websites
The Platform may contain links to third-party websites or services.
StarFruits is not responsible for the privacy practices, content, or policies of such third-party platforms. Users should review their privacy policies independently.
Children’s Privacy
The Platform is intended for users who are eighteen (18) years of age or older.
We do not knowingly collect personal information from minors. If such information is discovered, it will be removed as soon as practicable.
Consent
By accessing, registering on, or using the Platform, you consent to:
- Collection of information
- Processing of information
- Storage of information
- Sharing of information as described in this Privacy Policy
Where required by law, additional consent may be obtained before processing specific categories of personal information.
Changes to this Privacy Policy
StarFruits reserves the right to modify this Privacy Policy at any time.
Updated versions will be published on this page with a revised Effective Date. Continued use of the Platform following publication of changes constitutes acceptance of the updated Privacy Policy.
Grievance Officer
In accordance with applicable laws, concerns regarding privacy and data protection may be addressed to:
Grievance Officer
StarFruits Technologies Private Limited
Email: info@starfruits.in
Phone: +91 8905171066
Address: Balaji Tower, Durgapura, Jaipur, Rajasthan